It took hours with of calls and emails to find out why I was not receiving the subscription that was gifted to me for Christmas. There was no confirmation number sent, though my mother was charged. The people I spoke to on the phone had no idea who either of us was. On the third or fourth call I got a hold of someone sympathetic, who simply created a subscription for me on the phone. She told me their computer system/website was a bit of a mess, and that these things had been happening too often.
Fast-forward to a couple of weeks ago, when I received a flyer (image below) in the mail urging me to resubscribe by 4.27.16 to lock in a low rate. That in itself was pretty damn funny seeing that it was mailed 7.9.18. On top of that my subscription does not expire until next spring so for the life of me, I do not know why this would have been mailed to me. I love their magazine/content, but I get the feeling that the Santa Fe office is hitting the sauce a little too much during work hours.